Frequently asked questions

Etto Music is a B2B background music streaming service for businesses — cafés, restaurants, bars, gyms, salons, and retail shops. Every track is licensed for commercial public performance, so you can play music at your location within the stated terms and usage conditions. Plans start at $8/month per location.

Consumer streaming services (Spotify, Apple Music, YouTube) are licensed for personal use only. Playing them in a business is a copyright violation in most jurisdictions and can expose owners to fines from collecting societies — PRS for Music + PPL (UK), OneMusic (AU), ASCAP/BMI/SESAC (US), GEMA (Germany), SACEM (France), and others. Review Etto Music's terms for the business-use scope that applies to your venue.

We offer 12 industry presets: cafés, study cafés, casual restaurants, fine dining, gyms/fitness studios, yoga/pilates studios, fashion/clothing stores, hair salons/nail salons, bars/pubs, hotels, retail, and unmanned/self-service stores. Pick your industry at sign-up and the AI starts curating immediately.

Etto Music permits background playback at your registered venue under the terms. Review the conditions that apply to your venue and country. For a question about a particular track or a rights claim, send the track information and any notice to support@ettomusic.com.

The Etto Music plan does not list separate PRO fees for the catalog we provide. Review the terms for the conditions that apply to your venue and country. However, if your business plays music from other sources (radio, your own playlists, live performers), separate PRO licenses for those sources may still apply. Refer to your local collecting society for details — PRS for Music + PPL (UK), OneMusic (AU), ASCAP/BMI/SESAC (US), GEMA (Germany), SACEM (France).

$8 per month per location. One simple price worldwide — no tiers, no hidden PRO fees from us.

Yes — a 7-day free trial of every feature. No payment details required to start. Cancel anytime during the trial and you won't be charged.

We honor the statutory 14-day cooling-off rights of consumers in the UK, EU, and Australia (subject to digital-content limitations once playback begins). See the Refund Policy page for full terms.

Our AI uses a 27-dimension music preference vector to match tracks to your business type, time of day, and customer flow. Likes and skips train the recommendations over time, so the picks get better the more you use the service. We have 5,000+ tracks and add new ones regularly.

Yes. The Etto Music app caches recently played tracks locally, so a temporary internet outage won't silence your location. You'll need internet to refresh new recommendations and sync changes.

iOS (iPhone, iPad), Android (phone, tablet, Android TV), macOS (MacBook, Mac mini, iMac), and Windows 10/11. Most businesses run the app on a tablet at the counter and connect to in-store speakers via Bluetooth or AUX.

One account is licensed for one device at a time. Signing in on a new device automatically signs out the previous device — this protects both the licensing model and your bill. If you run multiple locations, each location needs its own subscription.