Question 1

What is Etto Music?

Accepted Answer

Etto Music is a B2B background music streaming service for commercial venues — cafés, restaurants, bars, gyms, salons, and retail stores. Every track is licensed for commercial public performance, so you can play music in your venue without copyright risk. Plans start at $8/month per store.

Question 2

How is Etto Music different from playing Spotify in my venue?

Accepted Answer

Consumer streaming services (Spotify, Apple Music, YouTube) are licensed for personal use only. Playing them in a commercial venue is a copyright violation in most jurisdictions and can expose owners to fines from collecting societies — PRS for Music + PPL (UK), OneMusic (AU), ASCAP/BMI/SESAC (US), GEMA (Germany), SACEM (France), and others. Etto Music's catalog is fully cleared for commercial use.

Question 3

Which venue types does Etto Music work for?

Accepted Answer

We offer 12 industry presets: cafés, study cafés, casual restaurants, fine dining, gyms/fitness studios, yoga/pilates studios, fashion/clothing stores, hair salons/nail salons, bars/pubs, hotels, retail, and unmanned/self-service stores. Pick your industry at sign-up and the AI starts curating immediately.

Question 4

Is Etto Music legal for commercial use?

Accepted Answer

Yes. Every track in our catalog is licensed for commercial public performance in venues. We pay required rights holders so you don't have to negotiate individual licenses for the music we provide.

Question 5

Do I still need to pay PRS/PPL, OneMusic, or other PROs if I use Etto Music?

Accepted Answer

The music we provide is fully cleared, so no additional PRO fees are owed for it. However, if your venue plays music from other sources (radio, your own playlists, live performers), separate PRO licenses for those sources may still apply. Refer to your local collecting society for details — PRS for Music + PPL (UK), OneMusic (AU), ASCAP/BMI/SESAC (US), GEMA (Germany), SACEM (France).

Question 6

How much does Etto Music cost?

Accepted Answer

$8 per month per store. One simple price worldwide — no tiers, no hidden PRO fees from us.

Question 7

Is there a free trial?

Accepted Answer

Yes — a 7-day free trial of every feature. No payment details required to start. Cancel anytime during the trial and you won't be charged.

Question 8

What is your refund policy?

Accepted Answer

We honour the statutory 14-day cooling-off rights of consumers in the UK, EU, and Australia (subject to digital-content limitations once playback begins). See the Refund Policy page for full terms.

Question 9

How does the AI choose what to play?

Accepted Answer

Our AI uses a 27-dimension music preference vector to match tracks to your venue's industry, time of day, and customer flow. Likes and skips train the recommendations over time, so the picks get better the more you use the service. We have 1,500+ tracks and add new ones regularly.

Question 10

Does music keep playing if my internet drops?

Accepted Answer

Yes. The Etto Music app caches recently played tracks locally, so a temporary internet outage won't silence your venue. You'll need internet to refresh new recommendations and sync changes.

Question 11

Which devices are supported?

Accepted Answer

iOS (iPhone, iPad), Android (phone, tablet, Android TV), macOS (MacBook, Mac mini, iMac), and Windows 10/11. Most venues run the app on a tablet at the counter and connect to in-store speakers via Bluetooth or AUX.

Question 12

Can I use one account on multiple devices?

Accepted Answer

One account is licensed for one device at a time. Signing in on a new device automatically signs out the previous device — this protects both the licensing model and your bill. If you run multiple venues, each location needs its own subscription.

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